Responsible Gaming
at hajigame

Our Commitment to Responsible Gaming

At hajigame, responsible gaming is not a checkbox — it is a core part of how we operate. As Bangladesh's premier online casino and sports betting platform, we serve a diverse community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment, a small number may develop problematic behaviours over time. Our responsible gaming programme exists to support every player, at every stage.

hajigame provides a range of practical tools — deposit limits, session time-outs, cooling-off periods, and full self-exclusion — that allow players to set boundaries on their gambling activity. These tools are available directly from your account settings and can be activated at any time, without requiring you to contact support first. Once activated, protective limits are applied immediately and cannot be reduced for a cooling-off period to prevent impulsive decisions.

We also invest in player education. Understanding the nature of gambling — that outcomes are governed by random chance, that the house always has a statistical edge, and that chasing losses is a recognised risk factor for problem gambling — helps players make informed decisions. This page contains everything you need to understand your rights, recognise the warning signs of problem gambling, and access support if you need it.

18+ Age Restriction

hajigame is strictly an 18+ platform. We do not permit any person under the age of 18 to register an account, make a deposit, or participate in any form of gambling on our platform. This policy applies to all players in Bangladesh and any other region from which hajigame accepts registrations.

As part of our Know Your Customer (KYC) verification process, all players are required to provide proof of identity and age before withdrawals are processed and in some cases before full account access is granted. Accepted documents include a Bangladesh National ID card (NID), passport, or driving licence. Any account found to belong to a player under the age of 18 will be closed immediately, and any funds held in that account will be returned to the originating payment method after mandatory verification procedures have been completed.

Protecting Minors in Your Household

If you share a device — such as an Android smartphone or home computer — with younger family members, we strongly recommend taking steps to prevent minors from accessing your hajigame account. Practical steps you can take include:

• Always log out of your hajigame account after each session and never save your password in shared browsers.
• Use a strong, unique password that younger family members would not be able to guess.
• Enable device-level screen lock (PIN, fingerprint, or face recognition) on any device used to access hajigame.
• Consider installing parental control software on shared devices to block access to gambling websites.
• Talk openly with young people in your household about the risks associated with gambling.

Deposit Limits

One of the most effective ways to manage your gambling spend is to set a deposit limit on your hajigame account. Deposit limits allow you to control the maximum amount of money you can add to your account over a specified time period — daily, weekly, or monthly. Once your limit is reached, no further deposits will be accepted until the period resets.

For example, you might set a monthly deposit limit of ৳5,000, ensuring that your total spending on hajigame across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) cannot exceed that amount in any single calendar month. This puts you firmly in control of your budget.

How to Set a Deposit Limit

• Log in to your hajigame account and navigate to the Account Settings section.
• Select Responsible Gaming from the settings menu.
• Choose Deposit Limits and select your preferred period (daily / weekly / monthly).
• Enter the maximum deposit amount in Bangladeshi Taka (৳) and confirm your selection.
• Your new limit takes effect immediately.

Reducing and Increasing Limits

You can reduce your deposit limit at any time and the reduction takes effect immediately. Increasing a deposit limit or removing a limit entirely is subject to a mandatory 7-day cooling-off period before the change comes into effect. This cooling-off period is intentional — it is designed to give you time to reflect on your decision and ensure it is not driven by an impulse to chase losses or increase spending during a high-activity period.

Time-Out & Cooling-Off Periods

Sometimes you may feel that you need a short break from gambling without committing to a longer self-exclusion period. hajigame's time-out feature allows you to temporarily suspend access to your account for a defined period, giving you space to step back and recharge.

Available Time-Out Periods

• 24 hours — A brief pause to break a session that has gone on longer than intended.
• 7 days — A one-week break to reset after a losing streak or a period of high-frequency play.
• 30 days — A one-month cooling-off period for players who want a more substantial break.
• 90 days — A three-month time-out for players who feel they need extended time away.

During a time-out period, your account is suspended and you will not be able to log in, make deposits, or place bets. Any promotional communications from hajigame will also be paused for the duration of your time-out. Your account balance and any pending withdrawals are preserved and will remain accessible once the time-out period expires.

Time-out periods cannot be cancelled early once activated. This is a protective measure — it ensures that a moment of resolve is not easily reversed under the pressure of a game or a match in progress. If you feel you need a longer break than the time-out you selected, you can contact our 24/7 support team to extend the period or upgrade to a full self-exclusion.

Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel that gambling has become a problem in their lives. When you self-exclude from hajigame, your account is permanently closed for the duration of the exclusion period, and you will be prevented from registering a new account on the platform during that time.

Self-Exclusion Periods

• 6 months — Minimum self-exclusion period available at hajigame.
• 1 year — A 12-month exclusion for players seeking longer-term protection.
• 5 years — Extended exclusion for players with a significant problem gambling history.
• Permanent / Indefinite — A lifelong self-exclusion with no automatic end date. This option is available to any player who requests it.

What Happens During Self-Exclusion

• Your account is immediately closed and all login access is suspended.
• All marketing communications (SMS, email, promotional alerts) from hajigame are permanently stopped for the duration of the exclusion.
• Any account balance at the time of self-exclusion is returned to your registered payment method (bKash, Nagad, Rocket, or Upay) after mandatory identity verification.
• Attempts to register a new account on hajigame using the same identity or contact details will be blocked.

How to Request Self-Exclusion

1. Contact the hajigame support team via live chat — available 24/7 in English.
2. Inform the support agent that you wish to self-exclude and specify your preferred exclusion period.
3. Your identity will be verified, and self-exclusion will be applied within 24 hours of your request.
4. You will receive written confirmation once the self-exclusion is active.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following behaviours and patterns are widely recognised warning signs that gambling may be becoming a problem. If you recognise any of these signs in yourself or someone you know, please reach out for support — early intervention makes recovery significantly more achievable.

Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly — the results are not recorded by hajigame and are for your personal reflection only. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team to discuss your options or to reach out to a professional gambling support organisation.

Getting Help & Support

If you feel that gambling is negatively impacting your life — financially, emotionally, or in your relationships — please reach out for help. hajigame's 24/7 English-language support team is always available via live chat to discuss your concerns, help you activate responsible gaming tools, or guide you through the self-exclusion process.

In addition to the tools and support available directly through hajigame, we encourage players in Bangladesh who are struggling with problem gambling to seek professional help. Talking to a trusted family member, a doctor, a counsellor, or a mental health professional can be an important first step. While Bangladesh-specific gambling support infrastructure is still developing, mental health support services are available in major cities including Dhaka, Chittagong, and Sylhet.

How to Activate Support Tools at hajigame

• 1

  Contact Our Support Team

  Open the live chat window on any page of hajigame. Our team is available 24 hours a day, 7 days a week, and will respond in clear English within minutes.

• 2

  Describe Your Situation

  Tell the support agent what you are experiencing. You can ask about deposit limits, time-outs, cooling-off periods, or self-exclusion — or simply say that you are concerned about your gambling and ask for guidance.

• 3

  Choose Your Protection Level

  Based on your situation, choose the appropriate tool — a short time-out, a deposit limit reduction, or a full self-exclusion. Our team will walk you through the process step by step.

• 4

  Confirmation & Follow-Up

  Once your chosen protection is activated, you will receive written confirmation. Our team will check in with you if you have indicated that you want follow-up support.