hajigame Frequently
Asked Questions

Creating an account on hajigame takes under two minutes. Visit the site, click the registration button, and fill in your mobile number, a secure password, and your preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately.

hajigame requires a valid Bangladesh National Identity Card (NID), passport, or driving licence to complete KYC verification. You will also need to submit a selfie holding your document and, for withdrawal requests above ৳10,000, proof of your payment method — such as a screenshot of your bKash or Nagad account matching the registered mobile number. KYC is mandatory before your first withdrawal is processed.

The minimum age to register and play on hajigame is 18 years. This is a strict policy with no exceptions. Any account found to belong to a player under 18 will be closed immediately, and any deposited funds will be returned to the originating payment method after identity verification is completed.

To reset your hajigame password, click the "Forgot Password" link on the login page and enter your registered mobile number. You will receive a one-time password (OTP) via SMS within 60 seconds. Enter the OTP, then set a new password of at least 8 characters containing a mix of letters and numbers. If you do not receive the OTP within two minutes, contact our 24/7 live chat support team for assistance.

No. hajigame strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed and any winnings voided. If you have accidentally created a duplicate account, contact support immediately so the duplicate can be closed without penalty to your primary account.

bKash deposits on hajigame are credited instantly in most cases — typically within 30 seconds to 2 minutes. If your deposit has not appeared after 10 minutes, check that you entered the correct hajigame merchant number and used the correct reference code. Keep your bKash transaction ID (TrxID) handy and contact live chat support with that reference if the issue persists beyond 15 minutes.

The minimum deposit on hajigame is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum deposit is ৳500. Card payments via Visa or Mastercard have a minimum of ৳300. There is no maximum single deposit limit, though deposits above ৳50,000 may require additional verification before they are credited.

To withdraw to Nagad from hajigame, go to the Cashier section, select Withdraw, choose Nagad as your method, and enter your registered Nagad mobile number and the amount you wish to withdraw. The minimum withdrawal via Nagad is ৳300. Processing typically takes 15 minutes to 2 hours. The Nagad number you withdraw to must match the number registered on your hajigame account to comply with our verification policy.

The minimum withdrawal on hajigame is ৳300 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳500 for bank transfers. There is no withdrawal fee charged by hajigame, though your bank or mobile wallet provider may apply their own standard transaction charges. Withdrawals are processed 24 hours a day, including weekends and public holidays across Bangladesh.

Withdrawal delays on hajigame are usually caused by one of three reasons: your KYC verification is incomplete, the withdrawal amount triggers a manual security review, or there is a temporary technical issue with the payment provider. Standard mobile money withdrawals (bKash, Nagad) process within 2 hours. If your withdrawal has been pending for more than 4 hours, contact our support team via live chat with your withdrawal reference number.

hajigame does not charge any fees on deposits or withdrawals from its side. All BDT transactions via bKash, Nagad, Rocket, Upay, and supported bank accounts are processed fee-free by hajigame. However, your mobile money provider or bank may apply their standard transaction fee — for example, bKash charges a small cash-out fee which is deducted by bKash directly, not by hajigame.

Yes, hajigame offers betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series featuring the Bangladesh Tigers, and major international cricket tournaments. You can bet on match winner, top batsman, total runs, individual player performance, over/under markets, and live in-play outcomes. Cricket markets go live approximately 30 minutes before the first ball is bowled.

hajigame offers a full range of casino games including live dealer tables (baccarat, roulette, blackjack, andar bahar), video slots from providers such as Pragmatic Play, Microgaming, and NetEnt, crash games, fishing games including Pirate Fishing and Captain's Bounty, and instant-win titles. Live casino tables are streamed in real time by professional dealers operating around the clock, every day of the year.

Yes, hajigame is fully optimised for mobile play on Android and iOS devices. The mobile version of the site is accessible via any modern browser (Chrome, Firefox, Safari) without requiring a separate app download. The interface automatically adapts to your screen size, and all games — including live casino, slots, and cricket betting — are fully playable on mobile with a standard 4G or Wi-Fi connection.

Slot games on hajigame come from certified providers whose RTP values are independently audited. Most featured slots have an RTP between 95% and 97%. Individual RTP figures for each slot title are published in the game's information panel, which you can access by clicking the "i" or "Info" icon before or during gameplay. hajigame does not alter the RTP of any game from the provider's certified configuration.

Live in-play betting on hajigame allows you to place bets on ongoing matches in real time as odds update with every ball, over, or wicket. To place an in-play bet, your account must have sufficient balance, and you must place the bet before the market is suspended (markets are briefly suspended between deliveries in cricket for odds recalculation). All in-play bets are final once confirmed and cannot be cancelled. Minimum in-play bet amounts match standard pre-match minimums.

hajigame offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration — offers may vary depending on the season or active campaign. To claim the welcome bonus, opt in via the promotions page before making your first deposit. Bonuses are not automatically applied unless you actively select and claim them before depositing.

Bonus wagering requirements on hajigame vary by promotion and are clearly stated in the terms of each offer. As a general guide, deposit match bonuses carry a wagering requirement of 20x to 35x the bonus amount. This means if you receive a ৳1,000 bonus with a 25x wagering requirement, you must place ৳25,000 in eligible bets before the bonus converts to withdrawable cash. Free spin winnings typically carry a 20x wagering requirement.

Yes, all bonuses on hajigame have an expiry period during which wagering requirements must be met. Standard welcome and deposit bonuses expire after 7 days from the date of claiming. Free spins typically expire within 24 to 72 hours of being credited. If wagering requirements are not completed within the expiry window, the bonus and any associated winnings are forfeited automatically. Expiry dates are always shown in your active bonuses dashboard.

hajigame rewards regular players through an ongoing loyalty programme where you earn points on every real-money bet placed. Accumulated points can be exchanged for bonus funds, free spins, or cashback rewards. Higher-volume players are invited into VIP tiers which unlock benefits including faster withdrawals, dedicated account managers, higher deposit limits, and exclusive promotions tied to major cricket events like BPL and the T20 World Cup.

Yes, hajigame runs dedicated promotional campaigns during major cricket seasons including BPL, IPL, and the T20 World Cup. These typically include enhanced odds on Bangladesh Tigers matches, deposit bonus top-ups tied to match days, free bet offers for accumulators, and prize draws for high-stakes bettors. Seasonal promotions are announced on the promotions page and via SMS notification to registered players ahead of each tournament.

hajigame operates with SSL encryption on all transactions and account data, meaning your personal and financial information is protected during every session. The platform uses certified Random Number Generator (RNG) technology for all non-live games to ensure fair and unpredictable outcomes. All player funds are held in segregated accounts, separate from operational funds, so your balance is protected at all times regardless of platform activity.

hajigame uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial details — bKash number, bank account, card information — are never stored in plain text and are processed through secure, tokenised payment gateways. We do not share your personal data with third parties for marketing purposes. For full details on how your data is handled, see the Privacy Policy page on hajigame.

hajigame provides several responsible gaming tools: deposit limits (daily, weekly, or monthly caps in BDT), session time-outs (24 hours to 90 days), cooling-off periods, and full self-exclusion (6 months to permanent). All tools are accessible from Account Settings or by contacting our 24/7 support team. Deposit limit reductions take effect immediately; increases require a 7-day cooling-off period for your protection.

hajigame customer support is available 24 hours a day, 7 days a week via live chat on the website. Our support agents respond in clear English and are trained to assist with account issues, payment queries, technical problems, and responsible gaming requests. For non-urgent matters you can also reach us by email — the address is displayed in the footer of every page on hajigame. Average live chat response time is under 3 minutes.