Privacy Policy
hajigame

1. Data We Collect

hajigame collects personal data in several ways: directly from you when you register an account, make a deposit, or contact support; automatically as you use the platform; and occasionally from third parties such as payment processors and identity verification services. The categories of data we collect are described below.

Identity & Registration Data

When you create an account on hajigame, we collect your full legal name, date of birth, gender (optional), residential address in Bangladesh, and a valid mobile phone number. This information is required to create and maintain your account, to verify your identity in compliance with our Know Your Customer (KYC) obligations, and to ensure you meet the 18+ age eligibility requirement for gambling services.

Financial & Transaction Data

We collect information relating to every deposit and withdrawal you make through hajigame, including transaction amounts in Bangladeshi Taka (৳), timestamps, transaction reference numbers, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). We do not store full card numbers or full mobile wallet PINs on our servers — sensitive financial credentials are handled exclusively by our PCI-DSS compliant payment processing partners.

Identity Verification (KYC) Documents

As part of our KYC process, we may request copies of government-issued identification documents such as your Bangladesh National ID card (NID), passport, or driving licence. We may also request proof of residential address (such as a utility bill dated within 90 days) and confirmation of ownership of the payment method used on the account. These documents are stored securely and used solely for identity verification purposes.

Gaming & Betting Activity Data

We record data about every game session and bet placed on hajigame, including game titles, bet amounts, outcomes, session durations, and timestamps. This data is used to maintain accurate account records, calculate bonuses and loyalty rewards, and to monitor for indicators of problem gambling in line with our responsible gaming obligations.

Technical & Device Data

When you visit hajigame, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, preferred language settings, and referring URL. This data is used for platform security, fraud detection, and to optimise the user experience across different devices commonly used by players in Bangladesh, including Android smartphones and desktop browsers.

Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the nature of any query or complaint raised. This allows us to provide consistent, high-quality support and to maintain an audit trail for dispute resolution purposes.

2. How We Use Your Data

hajigame processes personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing purposes. The table below summarises the primary purposes for which we use the data we collect:

Marketing Communications

If you have opted in to receive promotional communications from hajigame, we may use your contact details to send you information about new games, seasonal promotions (such as BPL season offers, Eid bonuses, and Pohela Boishakh specials), reload bonuses, and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team.

Automated Decision-Making

hajigame uses automated systems to detect unusual account activity, including potential fraud, account sharing, bonus abuse, and signs of problem gambling. Where such systems flag an account for review, a member of our team will assess the situation before any significant action (such as account restriction or payment hold) is taken. You may request human review of any automated decision that materially affects your account.

3. Legal Basis for Processing

hajigame processes your personal data on the following legal grounds, depending on the specific activity:

• Contract Performance: Processing that is necessary to provide you with the services described at the point of registration — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and responsible gaming standards.
• Legitimate Interests: Processing carried out for purposes that are in our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Processing based on a freely given, specific, informed, and unambiguous indication of your agreement — primarily for optional marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Third Parties

hajigame does not sell, rent, or trade your personal data to any third party for their own commercial gain. However, we do share data with carefully selected third-party service providers who support the operation of our platform, under strict data processing agreements. The categories of third parties with whom we may share your data are described below.

Payment Processors

To process your deposits and withdrawals, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and card scheme providers (Visa, Mastercard). These partners process your payment data under their own privacy policies and are subject to their own regulatory obligations. hajigame does not retain full card numbers or full mobile wallet credentials on its own servers.

Identity Verification Providers

To fulfil our KYC obligations and verify the identity of players, we may share identity document images and registration data with accredited identity verification service providers. These providers operate under strict confidentiality agreements and are only permitted to use your data for the specific verification purpose requested by hajigame.

Game Studios & Content Providers

The casino games available on hajigame are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited technical data (such as a pseudonymous player identifier and session token) to enable game functionality. They do not receive your full name, contact details, or financial data.

Platform Security & Fraud Prevention

We use third-party security and fraud detection services that may process your technical data (IP address, device fingerprint, behavioural signals) to identify and prevent fraudulent activity on the platform. These services operate under strict contractual obligations and are not permitted to use your data for any purpose beyond fraud prevention.

Legal & Regulatory Disclosure

hajigame may be required by law, court order, or regulatory authority to disclose personal data relating to your account. In such cases, we will disclose only the minimum data required to satisfy the legal obligation, and we will use reasonable efforts to notify you of such disclosure where legally permissible.

5. Cookies & Tracking

hajigame uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to improve the overall user experience for players visiting from Bangladesh and other supported regions. Below is a summary of the cookie categories we use.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Samsung Internet, and the browsers built into Android devices widely used by players in Bangladesh — allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies may prevent you from logging in to your hajigame account or using certain platform features.

We do not use cookies to serve third-party advertising or to track your browsing activity across websites other than hajigame itself. Our use of tracking technologies is limited to improving your experience on our platform and maintaining platform security.

6. Data Retention

hajigame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this policy, and in compliance with any applicable legal retention obligations. The following general retention periods apply:

• Active account data (identity, contact, financial history, gaming records): retained for the full duration of your account's active life, plus a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC verification documents: retained for a minimum of five years from the date of the last transaction on your account, after which documents are securely deleted unless a longer retention period is required by law.
• Support communications: retained for a minimum of three years from the date of each communication, to support dispute resolution and audit processes.
• Technical and analytics data: retained in aggregated or anonymised form indefinitely for platform analytics purposes. Raw technical logs (IP addresses, device data) are retained for a maximum of 12 months and then deleted or anonymised.
• Marketing consent records: retained for as long as you hold an active consent, plus two years following withdrawal of consent to demonstrate compliance.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in such a way that it can no longer be linked back to you as an individual.

7. Your Privacy Rights

As a player registered with hajigame, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via the live chat feature available on the platform, or by writing to the contact email address displayed in the footer of this page.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor updates such as a change of address or contact number, you may update this information directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data. Please note that this right is subject to our legal retention obligations — we cannot erase data that we are required by law to retain, such as transaction records and KYC documents within their mandatory retention period.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Data Security

hajigame takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and hajigame servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to every page of the platform, not just the login or payment pages.
• Encrypted Data Storage: Sensitive personal data — including identity documents and payment credentials — is stored in encrypted form on secured servers. Encryption keys are managed separately from the encrypted data itself.
• Access Controls: Access to personal data within hajigame's systems is restricted on a strict need-to-know basis. Staff members are granted only the level of access necessary to perform their specific role. All access is logged and auditable.
• Two-Factor Authentication (2FA): We strongly encourage all players to enable 2FA on their accounts. This provides an additional layer of security beyond your password, significantly reducing the risk of unauthorised account access.
• Penetration Testing & Security Audits: hajigame conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and address potential weaknesses in platform security before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, hajigame has an incident response procedure in place. We will notify affected players and relevant authorities in accordance with applicable obligations and without undue delay.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials — do not share your password with anyone, and contact our support team immediately if you suspect your account has been compromised.

9. Policy Updates & Contact

Updates to This Privacy Policy

hajigame reserves the right to update this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection, a new data-sharing arrangement, or a significant change to your rights — we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players directly via their registered contact details. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the hajigame platform after any update to this Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law. If you do not agree with any changes to this policy, you should discontinue use of the platform and contact our support team to close your account.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hajigame processes your personal data, please reach out to our support team via the live chat feature available on every page of the platform. Our 24/7 English-language support team is able to handle privacy queries, data access requests, and complaints. Our contact email address is displayed in plain text in the footer of every page on hajigame.